All transactions made on Android are tied to your Google account (or Amazon if you downloaded the app from Amazon Appstore). This means that you can restore your Relax Melodies Premium content on any Android-powered device as long as you use the same account.
If you downloaded the app from Google Play Store:
Close Relax Melodies from the App Manager (may be called Apps on some devices)
Go to your device Settings
Tap Accounts
Tap Google
Make sure you're using the correct account
Go to device Settings
Go to Account section
Select your Google account
Synchronize the account
Open the app
Your Premium subscription should kick back in. If the app does not restore your paid content right away, restart the app and your device. If this doesn't help:
Go to your device Settings
Open App Manager
Select Relax Melodies
Select Force Stop to close the app
Force stop Google Play Store as well
Reopen Google Play Store
Reopen Relax Melodies
In case the app does not restore your purchase, try clearing the app cache and data.
Note that this will erase your favorites, so we suggest writing them down or creating a backup.
Go to your device Settings
Open App Manager (may be called Apps on some devices)
Select our app
Select Storage (it may be located in a different place depending on your device)
Delete the Data and Cache
Go back to the App Manager
Select Google Play Store
Delete Google Play Store app data and cache
Restart your device
Open Google Play Store
Search for Relax Melodies: Sleep Sounds & open the app
This should restore your Premium access.
If you need more help, contact us at [email protected] with your Google Play transaction number (starts with GPA).
If you downloaded the app from Amazon Appstore, do the following:
Close our app from the App Manager
Go to your device Settings
Tap My account
Make sure you're using the right account
If the app does not restore your paid content right away, restart the app and the device.
If the app fails to restore your purchase, try clearing the app cache and data.
Note that this will erase your favorites, so we suggest writing them down or creating a backup:
On your Kindle, go to Settings
Open Apps and Games
Tap Manage Apps
Swipe left twice to access all apps
Scroll down to find our app
Delete the Data and Cache
Scroll down to find Appstore
Delete the Data and Cache
Restart your device
Open Appstore
Search for Relax Melodies & open the app
Your Premium subscription should automatically kick back in.
If you need more help, contact us anytime at [email protected] and send us your proof of purchase.