All transactions are tied to your Google Account (or Amazon if you downloaded the app from Amazon Appstore), so you can restore your PRO content on any Android-powered device if you use the same account.

If you downloaded the app from Google Play Store, do the following:

  1. Close our app from the App Manager (may be called Apps on some devices)
  2. Go to your device Settings
  3. Tap Accounts
  4. Tap Google
  5. Make sure you're using the right account
  6. Synchronize the account
  7. Open app

Your PRO subscription should kick back in. If the app does not restore your paid content right away, restart the app and the device. If this didn't help, do the following:

  1. Go to your device Settings
  2. Open App Manager
  3. Select Relax Melodies
  4. Select Force Stop to close the app
  5. Force stop Google Play Store as well
  6. Reopen Google Play Store
  7. Reopen Relax Melodies

In case the app does not restore your purchase, try clearing the app cache and data.
Note that this will erase your favorites, so we suggest writing them down or creating a backup.

  1. Go to your device Settings
  2. Open App Manager (may be called Apps on some devices)
  3. Select our app
  4. Select Storage (it may be located in a different place depending on your device)
  5. Delete the Data and Cache
  6. Go back to the App Manager
  7. Select Google Play Store
  8. Delete Google Play Store app data and cache
  9. Restart your device
  10. Open Google Play Store
  11. Look for any app
  12. Open our app

This should restore your PRO access.

If you need more help, contact us at [email protected] and send us the Google Play transaction number (starts with GPA), so we can find another solution.

If you downloaded the app from Amazon Appstore, do the following:

  1. Close our app from the App Manager
  2. Go to your device Settings
  3. Tap My account
  4. Make sure you're using the right account

If the app does not restore your paid content right away, restart the app and the device.

If the app fails to restore your purchase, try clearing the app cache and data.
Note that this will erase your favorites, so we suggest writing them down or creating a backup:

  1. On your Kindle, go to Settings
  2. Open Apps and Games
  3. Tap Manage Apps
  4. Swipe left twice to access all apps
  5. Scroll down to find our app
  6. Delete the Data and Cache
  7. Scroll down to find Appstore
  8. Delete the Data and Cache
  9. Restart your device
  10. Open Appstore
  11. Look for any app
  12. Open Relax Melodies

Your PRO subscription should automatically kick back in.

If you need more help, contact us at [email protected] and send us your proof of purchase, so we can find another solution.

Did this answer your question?