Apple uses the Apple ID and the iCloud account to manage in-app purchases. All transactions are bound to your Apple ID, so you can restore them easily. iCloud is also used to manage subscription cycles and expirations.

As a general rule, we recommend using the same email account for both your Apple ID account and your iCloud account to restore purchases easily on any iOS device.(Note: Your Relax Melodies subscription cannot be shared with family members. See what content can be shared here: https://support.apple.com/en-us/HT203046)

First, do the following to restore your subscription:

  1. Tap More
  2. Go to Settings
  3. Tap Restore subscription
  4. Type your password if needed

Also, you can access it following these steps:

  1. Tap More
  2. Go to Tap the Go Premium banner on top
  3. Scroll to the bottom of the screen
  4. Tap Restore subscription
  5. Type your password if needed

This should restore your past purchases.

If this did not help, try logging out of your Apple ID and log back in.

If logging back in didn't help, then we highly recommend creating a Relax Melodies account to keep your mixes and data and restore them easily. You can create one in More/My Profile by tapping the Register button. Sometimes, restoring purchases requires to uninstall and reinstall the app to make sure no corrupted data would conflict with your purchases. Then, check if you're logged in to the right account on your device:

  1. Go to your device Settings
  2. For iOS 10 and above, tap your name on top
  3. Scroll down to App and iTunes Stores
  4. Verify the Apple ID is the one you used to purchase content. You can verify the iTunes purchase history on your PC/Mac. Go to this page for more information.

As purchases are tied to the Apple ID, you won't be able to restore purchased content if you're using a different account. Once you're connected to the right account, do the following:

  1. Search for the app on the App Store
  2. Download the version, you should see a cloud icon next to it
    NOTE: if the icon is not there, this means the Apple ID you're using did not download this app before
  3. Your purchases should automatically be restored after you boot the app

If the above didn't help you restore your purchase, please reach out to [email protected] with a screenshot of your purchase history, so we can find an alternative solution. You'll find more info on this page.

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