Apple uses the Apple ID and iCloud account to manage in-app purchases. All transactions are bound to your Apple ID, so you can restore them easily. iCloud is also used to manage subscription cycles and expirations.

We recommend using the same email account for both your Apple ID account and your iCloud account to restore purchases easily on any iOS device.

Our app should remember your past purchases when you sign in to your BetterSleep account. To do so, tap on Profile (bottom right corner) then on Settings (top right corner). Tap on Sleeper, then on Login.

To restore your subscription:

  1. Open the BetterSleep app and tap Profile

  2. Go to Settings

  3. Tap Manage

  4. Tap Restore Subscription

These steps should restore your past purchases. If this doesn't work, try logging out of your Apple ID and logging back in.

If logging back in doesn't help, then we highly recommend creating a BetterSleep account to save your mixes and data and restore them easily.

You can create an account in Profile/Settings/Sleeper by tapping the Register button.

Sometimes, restoring purchases requires uninstalling and reinstalling the app to make sure no corrupted data would conflict with your purchases. After reinstalling, check if you're logged in to the right account on your device:

  1. Go to your device Settings

  2. For iOS 10 and above, enter your name on top

  3. Scroll down to App and iTunes Stores

  4. Verify the Apple ID is the one you used to purchase content. You can verify your iTunes purchase history on your PC/Mac. Go to this page for more information.

As purchases are tied to the Apple ID, you won't be able to restore purchased content if you're logged in to a different account. Once you're connected to the right account, do the following:

  1. Search for the BetterSleep app on the App Store

  2. Download the correct version (you should see a small cloud icon next to the app)
    NOTE: If the cloud icon is not there, this means the Apple ID you're using did not download the app before

  3. Your purchases should automatically restore after you reboot the app

If you're still having trouble restoring your purchases, please reach out to [email protected] with a screenshot of your purchase history. Our team will help find an alternative solution.

You'll find more info on this page.

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