If you purchased a subscription on an iOS device, you will need to contact iTunes Support as it falls under iTunes Terms of Service. Refunds can be issued by iTunes Support team only.
You can reach them easily via the page below:
Select "Billing & Subscriptions", then "Subscriptions & Purchases", "Request a refund" and select "Email Support"
Useful tip: The App Store and iTunes Store policy state that all sales are final, though there are a few exceptions:
- If the purchase was accidental
- If you have duplicate purchases
- If the app does not work as described
- If you are charged but do not receive the item
- If the app is not compatible with your device
Here's an alternate way to contact iTunes support:
The official App Store and iTunes Store policy state that all sales are final, though there are a few exceptions. You can get a refund for accidental purchases if the app does not work as described, if you are charged but do not receive the item or if the app is not compatible with your device.
If you purchased a subscription on Google Play, you can get a refund if your purchase is not what you expected, if there is a problem with your purchase or if you purchased it by accident. Send us your Google Play transaction number (starts with GPA.) or tell us which email address is linked to your Google Account, and we'll get back to you shortly!