If you purchased your subscription on an iOS device, in the AppStore:
You will have to contact iTunes Support as refunds must be issued by the iTunes Support team directly (see iTunes Terms of Service for more information). You can reach out to them via the page below:
Go to Billing & Subscriptions
Select Subscriptions & Purchases
Select Request a refund
Select Email Support
Note for customers in the EU: If you choose to cancel your order, you may do so within 14 days of when you received your receipt, without giving any reason.
You will still need to reach out to Apple directly for the return.
* Useful tip: The App Store and iTunes Store policies state that all sales are final, though there are some exceptions:
If the purchase was accidental
If you have duplicate purchases
If the app does not work as described
If you are charged but do not receive the item
If the app is not compatible with your device
You can also contact iTunes support here.
If you purchased your subscription on an Android device, in the Google Play Store:
You may request a refund through the BetterSleep support team within 30 days from your date of purchase. Make sure to include the following in your request:
Your Google Play transaction number (starts with GPA.) or tell us which email address is linked to your Google Account
The reason for your refund request
If you purchased your subscription on our web app, please send us the invoice or receipt number of your purchase at [email protected]. It is located in the email sent after the purchase was made. You may have to verify your junk mail.
Contact us at [email protected] if you have any questions!