FAQ & Known Issues

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21 articles in this collection
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How do I get a refund?

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Written by Geoffroy
Updated over a week ago

Why are there two versions of the same app?

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Written by Geoffroy
Updated over a week ago

How do I restart my device?

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Written by Geoffroy
Updated over a week ago

Android: Audio crackling or skipping while playing sounds. How do I fix this?

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Written by Geoffroy
Updated over a week ago

How do I restore purchases on Apple devices?

If you can't access the premium sounds or lost access to Pro content.
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Written by Geoffroy
Updated over a week ago

How do I restore purchases on Android?

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Written by Geoffroy
Updated over a week ago

How do I cancel my paid subscription?

Go here if you want to cancel your subscription, manage your membership, change your membership status
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Written by Geoffroy
Updated over a week ago

How do I turn notifications on or off?

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Updated over a week ago

Why can't I play some meditations in 5-day programs?

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Written by Geoffroy
Updated over a week ago

How do I transfer purchases to other devices?

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Written by Geoffroy
Updated over a week ago

Can I transfer my subscription from iOS to Android, or vice versa?

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Written by Geoffroy
Updated over a week ago

Relax Meditation iOS: Why does my meditation stop when I return to the app?

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Written by Geoffroy
Updated over a week ago

Relax Melodies/Relax Meditation iOS: Why can't I play some sounds?

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Written by Geoffroy
Updated over a week ago

Are the meditations available in several languages?

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Updated over a week ago

My app takes too much space, how can I save some?

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Written by Geoffroy
Updated over a week ago

How can I find my purchase history?

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Written by Geoffroy
Updated over a week ago

Privacy Policy and EULA

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Updated over a week ago

How do I make the timer close app when it ends?

If you want to stop sounds after a certain time
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Written by Geoffroy
Updated over a week ago

Why does my app use too much battery?

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Written by Geoffroy
Updated over a week ago

What is the Relax Melodies account?

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Written by Geoffroy
Updated over a week ago

Free Trial: Am I eligible?

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Written by Geoffroy
Updated over a week ago